Legal
Last updated: 20 May 2025
Please read these Terms of Service ("Terms") carefully before using Replly. By accessing or using the service, you agree to be bound by these Terms. If you do not agree, do not use Replly.
Replly is an AI-powered WhatsApp assistant designed to help small businesses manage customer conversations, automate replies, and process orders through WhatsApp. The service is currently in early access / waitlist stage and is operated from Hyderabad, Telangana, India.
You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use Replly. By using the service, you confirm you meet these requirements.
You agree not to use Replly to:
We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.
Replly operates on top of the WhatsApp Business API provided by Meta. Your use of Replly is subject to WhatsApp's Business Policy, Commerce Policy, and any other applicable Meta guidelines. You are responsible for ensuring your business use case and messaging content comply with those policies.
During the early access period, features may be incomplete, change without notice, or be unavailable. Joining the waitlist does not guarantee access to the service. We will contact you at the email address you provided when your access is ready. We reserve the right to grant or deny access at our discretion.
Pricing plans will be communicated before the service launches commercially. Early access users may receive special pricing as communicated at the time of onboarding. All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy.
Replly and its content, features, and functionality are owned by us and are protected by applicable intellectual property laws. You retain ownership of all business data, product information, and customer content you upload or generate through the service.
By using Replly, you grant us a limited, non-exclusive licence to process your data solely to provide and improve the service.
Replly is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:
You are responsible for reviewing AI-generated responses before they create binding commitments with your customers.
To the maximum extent permitted by law, Replly and its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of — or inability to use — the service, including lost profits, lost data, or reputational harm. Our total liability to you in any month shall not exceed the fees you paid in that month.
You agree to indemnify and hold harmless Replly from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, your use of the service, or your infringement of any third-party rights.
You may cancel your account at any time by contacting us at support@repllyai.com. We may suspend or terminate your account if you breach these Terms or if we discontinue the service, with reasonable notice where practicable.
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date and notify you by email for material changes. Continued use of Replly after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Reach us at: